FAQ – Frequently Asked Questions
How long does shipping take?
Most orders are delivered within 7–15 business days depending on your location.
Do you ship worldwide?
Yes, Fileos ships internationally to most countries worldwide.
Will I receive tracking information?
Yes. Tracking details are sent via email once your order has been shipped.
How long does order processing take?
Orders are usually processed within 1–3 business days.
Can I cancel my order?
Orders can be canceled within 12 hours after purchase. After that, processing may already begin.
What if my item arrives damaged?
Please contact us within 7 days of delivery and include photos of the damaged item.
Do you accept returns
Please note that all sales are final. We do not accept returns, exchanges, or refunds once an order has been placed and processed.
If you experience any issue with your order, such as a damaged item, wrong product, or delivery problem, please contact us first by email so we can review the situation and find a possible solution together.
Thank you for your understanding and support.
How do I request a refund?
Contact our support team at support@fileos.com with your order number and reason for the request.
Are customs fees included?
International customers may be responsible for customs duties or import taxes required by their country.
What payment methods do you accept?
We accept secure online payment methods available at checkout.
How can I contact support?
You can contact us anytime at:
We usually respond within 24–48 hours.